Vinty Guide: The Booking Process for Owners



The booking process: receiving and accepting booking requests

The below guide explains the booking process: receiving and accepting booking requests.

Customers can use the handy search filters available on Vinty to browse vehicles to hire for their event.

Customers have the option to ask you a few questions ahead of booking your vehicle. They can click on the 'Send Message' button on your listing to send a direct message to your inbox. When you receive a new message, you'll receive an email notification, and you can see your messages by clicking on the "Inbox" tab in your dashboard.

Note: it is not permitted to share contact details via the message feature, as it is against our fair use policy. 

On each listing, an instant quote calculator is available. Customers will enter the details of their event directly on your car profile to calculate a quote. Quotes are calculated using the prices you entered for the different types of hire. Once their payment details have been entered, a booking request is then sent to you.

Tip: For more information on how quotes are calculated, check out our Quote Calculations Guide.

When a booking request is made on your vehicle, you will receive an email and an SMS message from Vinty. Click on the link in to see the booking overview with the details of the booking request. 

The booking overview will have the main details of the booking: date, time, location and the price. The price in the booking request is the amount you will receive. You have 48 hours to accept or decline each booking request, after which the booking will be automatically declined and your vehicle set offline if no response is given.

To accept the booking, click the green "Accept" button. Once accepted you will instantly have access to the customer's contact information so you can discuss further details. Keep your acceptance rate high by making sure your car profile and calendar is up to date to be able to accept all incoming requests!

Tip: Check out our handy Vinty Owner Dashboard Guide with detailed explanation on how to use your dashboard!

Once you have accepted a booking, you will receive a confirmation email. Please make sure to contact the customer straight away to make initial contact and to confirm any details. A week before the event both you and the renter will receive a reminder email with guidance and a check list for your convenience.
Receiving Payment for a Completed Booking

When a booking is accepted, the full payment is charged to the customer. The day after the booking is completed, your payout is automatically made to your account through Stripe Connect.
Head to your Settings (top right) and in the Payment section, enter the account details where you'd like to receive your payouts. Click on 'Connect with Stripe' to complete the verification.

You can always check out our FAQ's for more information.

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